SING IN
Cart( 0 )
Cart( 0 )
home >> Terms & Conditions

Terms & Conditions

INFORMATION ABOUT US



http://www.alvivishop.com//is a China based company that operates from Shenzhn China.


This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods (Goods) listed on our website http://www.alvivishop.com/(our site) to you. Please read these terms and conditions carefully before ordering any Goods from our site. You should understand that by ordering any of our Goods, you agree to be bound by these terms and conditions.





You should print a copy of these terms and conditions for future reference.




Please click on the button marked "I Accept" in our shopping cart if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Goods from our site.






SERVICE AVAILABILITY






Our site is only intended for use by people resident in the American and Eruope. We currently do not accept orders from individuals outside those countries.






YOUR STATUS








By placing an order through our site, you warrant that:




You are legally capable of entering into binding contracts;






You are at least 18 years old; and




You are resident in the United Kingdom






HOW THE CONTRACT IS FORMED BETWEEN YOU AND US






After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods.






If the Goods you have ordered are not available or discontinued, or if we are unable to deliver them to you within 60 days, we shall inform you of this. In this event, no Contract shall have been formed between you and us.




If we are unable to supply the Product and payment has already been made by the buyer, then the buyers account will be refunded or re-credited with the sum paid by the Buyer. The Seller will not be obliged to offer any compensation for disappointed suffered.




THIRD PARTY SELLERS




We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that goods you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.




CONSUMER RIGHTS




If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in Clause 10 below).




To cancel a Contract, you must inform us via email to us. You must make the Goods available to us for collection and during this time keep the Goods in the same condition in which you received them. You may not use the Goods. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.




If a customer wishes to cancel after receiving goods, for reasons of change of mind, incorrect goods ordered, wrong size, wrong colour choice, do not fit for any reason, then there is a $79 collection fee and $39 re-delivery fee of correct item.




You will not have any right to cancel a Contract for the supply of any Goods that were made to your explicit specifications or which have been clearly personalized for your use.




If you have entered into an agreement under which fixed sum credit is granted by us (or by another person under an arrangement between that person and us) to fully or partly pay the Contract price ("Related Credit Agreement"), then your notice to cancel the Contract will also cancel the Related Credit Agreement.




Please be aware that images of our products on our website are for illustration purposes only. Any item that is not a bed or the specified product in the product description on the web page, or that appears in any photograph or illustration on the website will not form part of this contract. An example of such things are lamps, bed covers, pictures and in certain instances headboards on divan beds (unless previously mentioned in product description).




RISK AND TITLE




The Goods will be at your risk from the time of delivery pursuant to clause 9 and if you wrongfully fail to take delivery of the Goods, then risk of the Goods shall pass to you at the time we tendered delivery of the Goods.




Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including any delivery charges.




PRICE AND PAYMENT




The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.




These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.




Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where correct price is less than our stated price; we will charge the lower amount when dispatching the Goods to you. If a correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.




We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a misprice.




Payment for all Goods must be by credit or debit card. We accept payment made with all major credit/debit cards, with the exception of American Express. Your credit or debit card will be charged at the time the order is made.




DELIVERY




For all our products, the delivery delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only.




Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.




We can only deliver to Maindland worldwide and we are unable to deliver to any other offshore islands.




Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.




Items Shipped Within 2-3, 4-6 and 7-10 Days - are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.




All other delivery times - are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.




Delivery times- We aim to deliver all our items between the hours on 8am and 6pm (depending on traffic)




Unless otherwise agreed in writing by yourself and alvivishop, the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).




Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by alvivishop) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).




Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.




Goods delivered by alvivishop or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer's risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. alvivishop will not be held liable.




Please note that all the above deliveries are subject to good road/weather conditions. alvivishop cannot be held be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.




When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive delivery, alvivishop reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.






Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.




Delivery without a signature - Please be aware that alvivishop and our contracted delivery teams require a signature at time of delivery. However, if you are unable to be present at time of delivery and you request the goods to be left with a neighbour or in a safe place, alvivishop will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, alvivishop will not be held reliable or responsible. This is undertaken at the risk of the customer.




Please note that many of our products/furniture are flat packed for home/self assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.




Please be aware that alvivishop will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.